PROBLEM UPLOADING HTML FILES WITH BRAVENET
(I’m in red – Bravenet
in green)
First query
Member [EDWARD C AYLWARD]
Started having u/l probs. The size of the
home file when uploaded is different on the host. This makes it impossible to
do 'Compare Folders' in CuteFTP.
Example :-
|
PROPERTIES IN
HOST ================== test-size.htm ftp.bravehost.com /ted-aylward.com/test-word2002 2.57 KB (2,629 bytes) (NOTE THE DIFFERENCE IN |
PROPERTIES AT
HOME ================== test-size.htm C:\Documents and Settings\HP_Administrator\My
Documents\upload-inter01\test-word2002 Size 2.66 KB (2,726 bytes) QUOTED BYTE SIZE?) |
Please advise.
Ted
=================================================================
First reply
Bravenet Web Services Support [Tyler - Support
Technician] February 13, 2005 07:53:18
Dear Edward C Aylward,
The explanaition for this is
best using round(ish) numbers, so I'll just address
the last number you gave us.
Size on disk 4.00 KB (4,096 bytes)
Both of these numbers are the same value. (No, I am not
crazy)
A KB, or Kilobyte, is 1024 bytes.
4x1024=4096
This is due to the fact that counting in computer terms
is in binary.
Seems silly, but it does the trick for computer geeks.
Thank you.
====================================================================
Member [EDWARD C AYLWARD] February 13, 2005 07:52:35
NO!! SORRY TYLER!! Seems gibberish to me.
Yes, I do understand decimal & hexadecimal values.
I had a book published on programming. So have a simple idea
of computing.
How do I specify a size for a file? It is a file that has a
size!
The size of the file in the home folder is 2.66 KB (2,726
bytes). When it is u/l to the remote IT BECOMES 2.57 KB (2,629 bytes). When I
u/l a file, I expect it to have a TRUE image at the host.
That does not seem to be happening.
Something has happened to the system over the past weeks. All
was OK a few weeks ago.
Sorry mate,
Ted
====================================
Bravenet Web Services Support [Tyler - Support
Technician] February 13, 2005 23:00:26
Dear Edward C Aylward,
The file retains the same properties when downloaded
[2.56 KB (2,629 bytes)]. It looks like the file Manager is simply rounding up
in bytes, and using k to indicate 1000 bytes instead of the proper Kb for every
1024 bytes.
Obviously this is very misleading so you have my
apologies for the incorrect response earlier and for the confusing set up of
the file manager.
Thank you for your patience
==============================================
Member [EDWARD C AYLWARD] February 14, 2005 04:38:48
Thanks, Tyler,
Which 'file manager' do you mean; Bravenet
or my FTP?
Yes, when the file is d/l from the
host it does regain its lost bits!
I see that it happens only with html & txt files (ASCII
transfer?), but not with video, sound & graphics files (binary transfer?).
Is the host amending the file 'headers'?
I'm not an expert in this area, but as this has just
happened, can it be assumed that Bravenet have recently changed the upload
protocol?
Please advise what action I need to take to get back to
normal.
Thanks again,
Ted
======================================================
Dear Edward C Aylward,
When I mentioned the File Manager I was referring to the
file manager in your Bravenet account.
The file headers are the most likely source of the change
in file size, but I can not say that with any certainty. I'll Give this to my
manager when he gets in
the morning to see if he can shed any light on the situation.
Thank you.
============================================================
Cheers,
Just to add, it is also happening to a/c spendlove-mbe.
Must be happening to all accounts? No-one else noticed?
I may experiment and see what happens if I u/l an html file
by binary u/l.
Don't worry too much. You should see some of the 'cock-ups' I
have had!
Ted
=====================================================
Member [EDWARD C AYLWARD]
Cracked it,
Must be the file headers when ASCII transfer is used.
I tried using Binary u/l with html files and AOK.
I think your ppl made a 'cock-up' recently. hehe! Let's know if they sort it.
Advice is, "When you u/l ALL files use Binary u/l - NOT
Auto or ASCII."
My mates used to call me 'big head'. Not sure if they were
right!
Not bad for a 71yo eh?!
ATB
Ted
===================================================================
Dear Edward C Aylward,
Wow. That was fast.
Well I will give this information to my manager.
I'm sure our programmers will be delighted to find that
there was a problem discovered and isolated while they were in bed.
When I get an update on the situation I'll be sure to
pass it your way.
Thank you!
(thank you)
================================================================
Member [EDWARD C AYLWARD]
Cheers, mate.
We had a TV prog here where a catch phrase was, "Gi'es a job!"
I should be saying that to your bosses? hehe
Have a gander at my site, and you will see that I am just a
'HA' (hursuit rear end!) bod.
Enjoy life, mate. It doesn't last for long.
Ted
=================================
==============================
Bravenet Web Services Support [Tim - Support Manager]
Was this reply helpful?
Dear Edward C Aylward,
Hi, my name is Tim and I am the Director of Customer
Support. I have forwarded this off to the system administration team for
review. As soon as I hear back from them I will let you know.
============================================================
Member [EDWARD C AYLWARD]
Thanks,Tim,
All adds to the rich tapesrty of life!
=============================================================
Bravenet Web Services Support [Tim - Support Manager]
Dear Edward C Aylward,
Okay, I heard back from the system administration team
and apparently when you upload a file in ascii mode
from windows, it will take any 2 byte windows new lines and convert them to unix 1 byte ones. Apparently this is the way our system has
always worked. The only way to avoid this is to either:
a) always upload in binary mode
b) use a text/html editor that
saves them with the proper line breaks.
I apologize for any inconvenience this has caused.
===========================================================
Member [EDWARD C AYLWARD]
No probs, Tim,
Thing is, with Bravenet, I have always u/l using the Auto
option that u/l html/text as ASCII, and not had probs until recently. Weird!
Never had the prob with other hosts either.
It was not just the new files that were affected. It seems
that you had a new system maintenance prog went round all my 'old' html/text
files and changed them - all 450 of them! Weird!
My knowledge of this area is a bit bare. Question - if it is
OK to u/l html, text, et al, in Binary, why do we have ASCII u/l? ( I see the cr/lf issue)They seem
to d/l OK.
Are there any potential probs?
Been an interesting experience.
Your service cannot be beaten.
ATB
Ted
Bravenet Web Services Support [Tim - Support Manager]
Dear Edward C Aylward,
I heard back from the system administration team.
Here is what they told me. In order to preserve the
meaning of these ends of lines when transferring files, the end of line
characters have to
be changed. When going from UNIX to DOS, LF's have to be
replaced with CR/LF pairs. Similarly, when going from DOS to UNIX, CR/LF pairs
have to be changed to a single LF. That is the difference between them.
So it was devised as a way for UNIX and DOS users to
share files without mangling the wrapping of the lines.
And yes the fact that you are uploading in ascii is probably a result of your
own ftp client upgrade.
Some clients use binary mode for everything by default (I
believe ws_ftp does this) and there is really no
reason not to. Let me know if we can be
Of further assistance.
===============================================
Member [EDWARD C AYLWARD]
Hi, Tim,
I'm still a bit confused - but never mind!
Just hoping that by using binary u/l for my html/text files,
that there may be a prob in the long term. I haven't noticed
any -YET! Your comment re ws_ftp is comforting.
It seems that all users of CuteFTPpro
will have the same prob with Bravenet.
I did email GlopeScape(CuteFTP) at the same time as I
did you, but no response. Would it be appropriate for your ppl to liaise with
them? It does seem to be a serious incompatibility with a popular FTP.
My deep thanks to you and your ppl for bearing with me in
this prob.
ATB
Ted
Member [EDWARD C AYLWARD]
Hi Tim,
Answer from CuteFTP below. Their first one
was binned by my server!
The set up advice seems complicated. (I have had a look as
advised and can't work it out)
If there is a simple answer, please advise, else AOK.
I am now u/l html in binary, and do not seem to be getting
any probs.
Many thanks, again.
Ted
--------------------------------------------------
Dear Mr. Aylward,
What type of FTP server are you connecting to? It will make
the
difference on how it presents the size of the file. Unix will show a
slightly different size because of it being a different
Operating System.
When you view the page online, is there any difference with
the file? In
the software, you can setup Smart Overwrite to assist you with
the
comparing of the files. It is found under Tools >
Global Options >
Transfer > Smart Overwrite. Please let me know if you have
any questions on
this.
Thank you,
Robert McElrea
Technical Support Representative
GlobalSCAPE
http://support.globalscape.com
1 (210) 308-8267
1 (210) 690-8824 Fax
Business Hours:
Monday through Friday /
------------------------------------------------
Dear Edward C
Aylward,
I don't really understand how their answer relates to the problem you are
having. However, if you are uploading html now in binary and not having any
problems I would just continue to do that. Thanks.
