What a shower you all must be. A group of incompetent half-wits.
Can no-one answer an email or the phone?

I still have not received the goods.

I emailed you last night and five times today. No reply yet.
I have just phoned and was left hanging for six minutes.

My last order was seven days late, and I was fool enough to give you another
chance.

"Under the Distance Selling Regulations, you have a right to
cancel your order for any item purchased on this website, for a
full refund."

I wish to exercise my rights as above. Please credit my card account or send
a cheque.

I will be writing to the CEO with copies of the emails. This service is not
good enough! I'm bloody angry!
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Your order number for the following item(s) is ND203583259.
These items have been processed and charged to your card.
Delivery is scheduled for 14th February 2002, anytime
between 8am and 8pm.
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Edward C Aylward