l5th JUNE 2004

 I, Edward C. Aylward, resident at ******************, make this statement concerning an incident that occurred on Tuesday 15th June 2004 at ************** sheltered housing scheme, and other matters concerning our Scheme Co-ordinator, Eileen Holland.

I saw Eileen talking to a resident, Joan Huggins in the garden on the 15th June and wished her good morning. She did not reply, therefore I repeated this remark. At this point she gave me a withering stare and said, 'I am not going to talk to you again'. The resident, Joan then shouted at me that 'I was mad' and Eileen agreed with her.

I was shocked by this comment from a person who is charged with my comfort and well being. I have a heart condition that Eileen is well aware of and this caused me great distress and illness. I waited until the evening for Eileen to contact me and explain her outburst. She did not contact me, therefore I wrote a note to ask her to advise me in writing, of the matters that caused her to make those disturbing comments. This note was delivered to Eileen's house at approximately 5.00 pm on the 15th June.

Eileen did not visit me the following day, but on the 17th June 2004 she came to my home with a message from Scotland and let herself into my property with her master key.

I feel that Eileen is unprofessional because at various times she has confided in me about other tenant's problems. I have been present when Eileen has disclosed personal information about a neighbour who lives at No.23 ********. This was in the presence of Joan Huggins of No.21 ***********. This is not the only occasion that this has happened. On another occasion Eileen told me that she believed that Joan was such a bully because her mother was a dominating person and belittled Joan when she was young. Eileen should not have mused over Joan's psychological problems with me (how would I feel if it had been me?). Eileen also told me that Joan had hunted out her neighbour at No.20, Margaret. She said, Joan terrorised her. She was jealous of Margaret's garden and decorating. It was inappropriate for this information to be given to me.

Eileen also told me that she had been spoken to by her superiors regarding her co-ordinator/tenant relationships. This had come about because of a survey that had been conducted on ******** where one tenant criticised Eileen's relationships with tenants. The Union representative was called in and the survey was abandoned. She said to me that otherwise it could have been serious for her, as one of the manager's was 'out to get me'. I gave my opinion of conducting an attitude survey using aged people and it seemed to give Eileen some comfort. Nevertheless, this is just another example of Eileen discussing confidential council matters with a tenant.

We have had three incidents of arson. Eileen told others and me, that the police were not looking for anybody, as they knew who had carried out the arson. This person was a tenant, who Eileen named. She also said that the police had told her that the person had also carried out acts of arson at a previous tenancy. Should she have given this information to us?


Eileen befriended a homeless youth. She gave him a meal in her own home then allowed him to lodge in the guest flat for about six weeks. This could be seen as laudable. However, this is an aged person scheme and some, including myself were concerned. She should have boarded him in her own home.

The guest room was also used by the son of a tenant for lodgings when he was homeless after a marital dispute. He was employed with a good income and could wll have afforded accommodation. He used the room for about three or four months. A hazard was caused when he ran an electric cable from his mother's flat to the guest room through the windows. There were no electric points in the guest flat.

What were the safety hazards in running a basic electric cable to the guest room?


Eileen allowed her sister's family, (two adults and two teenagers) to be housed in her office at No.22 ********* for approximately three months when they were evicted from their home. The common room is used as an 'overspill' for Eileen's family on visits. Children have been allowed to sleep there.


A couple moved into No.9 ******** and fitted a high quality kitchen. When they died, Eileen had the fitted kitchen removed and installed into her own home. The one in her home was put into No.9.

Eileen says that all these events were authorised by her 'manager'. Did the manager have the relevant authority?.

Finally, when Eileen moved to *********** , Joan, a tenant of the Wickford complex followed her. Eileen nursed her every day, and blamed her back problems on lifting Joan in and out of bed. Eileen has had a lot of sick leave due to this. She has expressed the intention of retiring on health grounds because of her back problem. In your sheltered housing handbook, it clearly states that Scheme Co-ordinators are not authorised to provide any nursing, medical or personal care.